Wednesday, August 01, 2007

A Few More "Bad Apples" Ruining Otherwise Noble Companies

Virgin Atlantic and British Airways have been caught in a price-fixing scheme. As one might expect, these companies are saying that this was just the work of a “limited number of individuals” in the words of the BA CEO or "some individuals" in the words of Virgin Atlantic. Yeah right. Did no one in either company notice that their fuel surcharges were increasing in lock-step? In a competitive business like air travel I would be astonished if the marketing departments of both airlines didn't know EXACTLY what their competitors' prices were. And yet this apparently went on for nearly two years without anyone saying anything in either company to deal with these terrible individuals acting as apparent rogue elements in each company. Once again, I have to call bullshit today.

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